Privacy Statement

1. Scope

This privacy statement applies to innosterex.nl, contact with Innosterex and the services and software products offered by Innosterex, including OAS – Outlook Assistant Suite.

2. Who is responsible for your personal data?

Innosterex is responsible for the processing of personal data as described in this privacy statement.

3. Which personal data do we process?

Innosterex only processes personal data that is necessary to provide our website, software and services, answer questions and deliver and support our products.

When you contact us, we may process information including:

• first name;
• name prefix or middle name, where applicable;
• surname;
• email address;
• subject of your message;
• information you provide in your message.

When you purchase a product such as OAS or activate a licence, additional information may be processed where necessary for ordering, payment, invoicing, licensing and support.

This may include name and address details, email address, company details, order information, payment status, invoice information and data required to issue and manage a software licence.

4. What do we use your personal data for?

We only process personal data where this is necessary for a clear purpose. We may use personal data for:

• answering questions you submit by email or through our websites;
• providing support for our software products;
• processing and administering orders and payments;
• issuing, activating and managing software licences;
• sending necessary information about an order, licence or important change;
• improving and protecting our websites, software and services;
• complying with legal obligations, including financial and tax administration.

5. On what legal basis do we process personal data?

Innosterex only processes personal data where a valid legal basis exists. Depending on the situation, we process personal data on the basis of:

• performance of a contract , for example when you purchase software or use a licence;
• legal obligations , for example for our financial and tax administration;
• legitimate interests , for example to protect and improve our websites and services and to answer business enquiries;
• consent , where we specifically ask for it.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Cookies and similar technologies

Innosterex currently does not use cookies on innosterex.nl for advertising purposes or for tracking visitors for marketing purposes.

If functionality is added that uses cookies or similar technologies, this privacy statement will be updated where necessary and consent will be requested where legally required.

Technical security measures may be used within parts of our services to prevent automated abuse, spam and unauthorised access.

7. Payments, invoicing and external service providers

We use external service providers to deliver our services. These parties may process personal data insofar as this is necessary for the service they provide.

Depending on the product or service used, these may include:

• hosting and email providers for providing websites, systems and email;
• Mollie for processing payments;
• Moneybird for invoicing and financial administration;
• security services used to protect our websites and systems against abuse.

Innosterex does not sell or provide personal data to third parties for their own marketing purposes.

Where legally required, we make appropriate arrangements with parties that process personal data on behalf of Innosterex regarding the protection of that data.

8. How long do we retain your personal data?

Innosterex does not retain personal data longer than necessary for the purpose for which it was collected, unless we are legally required to retain it for longer.

In principle, we apply the following retention principles:

• contact details and email correspondence are retained for as long as necessary to handle a question and any follow-up questions;
• information relating to a software licence is retained while the licence is active and afterwards for as long as reasonably necessary for support and administration;
• information relating to orders, payments and invoices is retained for the statutory retention period applicable to our administration;
• technical and security information is retained only for as long as necessary for security, troubleshooting and proper operation of our services.

When personal data is no longer required and there is no legal obligation to retain it, it is deleted or anonymised.

9. Security of your personal data

Innosterex takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or unwanted disclosure.

Our websites use secure SSL/TLS connections. We also apply measures to protect our websites, systems and software against abuse and unauthorised access.

Although we take care to protect personal data, no method of data transmission or storage can guarantee complete security.

10. Your rights

You have various rights relating to your personal data. You may ask Innosterex to:

• provide access to the personal data we process about you;
• correct inaccurate or incomplete personal data;
• delete your personal data, insofar as we are not legally required to retain it;
• restrict the processing of your personal data;
• object to certain processing activities;
• provide your personal data, where applicable, in a portable format;
• withdraw previously given consent.

Would you like to exercise one of these rights? Contact us at info@innosterex.nl . We may ask you for additional information where necessary to verify your identity.

We will respond to your request within the applicable statutory period.

11. Complaints

If you have a complaint about the way Innosterex handles your personal data, please contact us first at info@innosterex.nl so that we can try to resolve your complaint.

You also have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the supervisory authority for privacy in the Netherlands.

12. Changes to this privacy statement

Innosterex may amend this privacy statement when our services, websites or applicable laws and regulations change.

The most recent version of the privacy statement is always available on this website. Where necessary, significant changes will be clearly communicated.

13. Contact

Do you have questions about this privacy statement or about the way Innosterex handles personal data? Please contact us.

Last updated: 13 September 2026